Welcome to Fancess!

We care about your privacy and want to help you understand how we collect, use and share your personal information. This privacy policy applies to all site users.

Information You Provide
This is information that you provide to us through text fields, such as your name, payment information, address. The information we collect is different depending on if you are an account holder, a fan or become a creator by creating your own Fancess page.
All Accounts
To create an account on Fancess you have to provide your:
1      Email address
2      Username
3      Password
You also have the option to add more information to your profile, such as a location, social media links and an about section, which we store along with any comments or messages you submit through Fancess.

You have to provide one of our payment processors (Stripe or PayPal) with your payment information. You can see the privacy policy for these payment processors on the PayPal and Stripe sites. They provide us with a token that represents your account, your card’s expiration date, card type and the last four digits of your credit card. If you provide them with a name and email address then they also provide us with that information.
Information We Collect
We collect information automatically as you navigate the site or through our third party analytics providers. We may store usage information such as the type of device you use to access Fancess, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your IP address.

How We Use Your Information We never sell your information to anyone. We use your information to:
1      provide Fancess services to you.
2      allow you to sign in to your account.
3      allow you to support creators through Fancess.
4      allow you to collect money as a creator.
5      send you emails relevant to your usage, as controlled by your email preferences.
6      reply to your questions.
7      understand how you use the service and market Fancess to you, including suggesting creators you may be interested in supporting.
8      create better tools for creators to serve patrons.
9      conduct research and development to improve Fancess and develop future products that our users may be interested in by analyzing how you use it.
10      prevent fraud and abuse on Fancess Information Shared with Third Parties

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:
1      With your permission, with service providers used by creators to deliver content and rewards.
2      With companies that are contractually engaged in providing us with services, such as order fulfillment, email management, analyzing data trends, credit card processing and fraud detection and prevention. These companies may have access to personal information to perform their services and are obligated by contract to safeguard any PII they receive from us.
3      To protect the security or integrity of Fancess, and to protect the rights, property, or safety of Fancess, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us). If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
4      In connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company receives your PII. The promises in this privacy policy apply to any data transferred to a new entity.
5      Our apps directory displays our most updated list of third party apps providers who help us deliver rewards. While we try to keep this list up to date, we often experiment with new third party apps providers, and this list may not be exhaustive.

European Union Data Transfer We are based in the United Kingdom. By using our services you consent to the transfer of your personal data to the United Kingdom, and to the processing and use of that personal data in the United Kingdom.

This processing and use is limited to what is described in this privacy policy and the terms of use.

Marketing Activities
We may use your information to offer you products and services that we think may be of interest to you, unless you have opted out of marketing communications. If you are in the European Economic Area, where required by applicable law, we will obtain your consent before sending you any marketing communications. You may object to the use of your data for direct marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. We will never provide your information to third parties for marketing purposes without your prior consent. Security The security of your personal information is important to us and we follow industry standards to protect it. Full credit card numbers are never accessed by our system, and the most sensitive data we store, such as tax forms, are encrypted to keep them secure.
To further protect your information we suggest using a strong and unique password for your Fancess account. We also offer two-factor authentication as an additional security measure.

Fancess is not directed at children under the age of 13, and they may not create an account or otherwise use Fancess.

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email prior to the changes coming into effect. Continuing to use Fancess after a change to this policy means you accept the new policy. If you have any questions, please email support@fancess.com